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Discussion topic: Need to book a engineer

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This message was authored by: Kim354

Need to book a engineer

I need to book a engineer to look at my sky hd box because it goes frizz,  blank, and goes blue screen 

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This message was authored by: Annie+UK

Re: Need to book a engineer

Posted by a Superuser, not a Sky employee. Find out more

You'll need to find your own local satellite installer in your area, unless you pay for extra insurance ie Sky Protect etc...

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: TimmyBGood

Re: Need to book a engineer

Posted by a Superuser, not a Sky employee. Find out more

@Kim354 

 

As @Annie+UK indicates, Sky will now tell you that the only option available from them is to move to Sky Q

 

If you wish, you could try replacing the Sky+ box with a second-hand unit, but there's no guarantee this will resolve the issue.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Mark39

Re: Need to book a engineer

Posted by a Superuser, not a Sky employee. Find out more

@Kim354 as a first step, I would suggest replacing the HDMI cable between your Sky box and your TV. Make sure both your Sky box and TV are in standby when you do it.

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