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Discussion topic: Multiple issues with Sky + HD box

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Avatar for GavinC8
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This message was authored by: GavinC8

Message posted on ‎05 Dec 2023 11:46 AM

Multiple issues with Sky + HD box

  • Sky Sports News and Sky Sports mix won't display in HD when other sport channels do.
  • Whenever my daughter downloads Waterloo Road from BBC Catch Up it tells us to upgrade to HD when on 101 (reigon wales) BBC One Wales is in HD on live.
  • Mini TV says its unavaliable on 301, 106.

             If someone can help this would be great.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎05 Dec 2023 12:41 PM

Re: Multiple issues with Sky + HD box

Posted by a Superuser, not a Sky employee. Find out more
@GavinC8 wrote:
  • Sky Sports News and Sky Sports mix won't display in HD when other sport channels do

@GavinC8 

Sky Sports News and Sky Sports Mix aren't part of the Sky Sports add-on. They are part of Sky Signature so if you haven't got the basic HD add-on you won't see them in HD. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎05 Dec 2023 01:28 PM

Re: Multiple issues with Sky + HD box

Posted by a Superuser, not a Sky employee. Find out more
@GavinC8 wrote:
  • Mini TV says its unavaliable on 301, 106.

             If someone can help this would be great.

What do your signal strengths look like if you tune to either 306 or 106 and check (Services > Settings > Signal). The white part of all 4 bars should be at least half way across.

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