Ms Sarah Clark

[Slider69]

I don't have itv

[Daniel0210]

@Slider69 

Any error message on the screen?

[Slider69]

There is no error. I have turned the TV off at the wall and back on again

[Daniel0210]

@Slider69 

If there's no error message what do you see on the screen on channel 103? 

[GD1]

@Slider69  Are you using your TV internal terrestrial tuner to watch ITV or a Sky+ Box?

[Slider69]

 

[Daniel0210]

@Slider69 

So you do have an error message.

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check/realign/repair/replace the dish/LNB if that's the problem.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a previous post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

[Mark39 · Accepted solution]

@Slider69 ...and in case you're wondering, it's entirely possible to have no satellite signal on just one channel or only a few, while other channels are working normally.

[Slider69]

Ok. Yes it is just one channel