Moving Home - Primary account holder

[Sue01231]

I am due to be moving shortly.  I have Sky broadband and Sky + with a dish.  We are moving to a property where we cannot have a dish so will need Sky Stream I think.  I am the only account holder but when I sign in it states that I have to be the primary account holder to request the move home service.   I have tried endless times.  I probably need to speak to someone as we have the issue with the dish but can't get any info as it keeps refusing to let me proceed.

[Annie+UK]

Have you setup a secondry account, as this sound like your not signing on with the primary account

Phoning them is a good idea 🙂

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)