Message to upgrade from HD to Q

[Gh9999]

We have no access to subscription channels even though we've been paying for them. 

Sky say we have to upgrade to Q, but others on this forum say we don't have to and should be able to access the channels. 

Not sure what to do next except cancel subscription.  

[Annie+UK]

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[caesarome]

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@Gh9999 wrote:

We have no access to subscription channels even though we've been paying for them. 

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What is happening when you try to view one of these channels, what onscreen message do you see and what channels are you talking about here ?

[Gh9999]

The message says,,, 

Find out how to upgrade your subscription  to get this channel at skyviewinghelp.com

Movie channels, sports channels. 

We pay for these channels  but ...

[caesarome]

Has anything changed on your account recently like you have got a replacement Sky+ box ?

[Gh9999]

No replacement box. 

We moved here 18 months ago and all was fine for around 11/12 months.  

When the problem  started, a sky engineer  came and put a new card in the box.