14

Discussion topic: Magic eyes and new TV

Reply
This message was authored by veryfedup This message was authored by: veryfedup

Magic eyes and new TV

Hi. I'm not really fed up! 🙂 I have a couple of Magic Eyes connected to Sky+ HD box in lounge. I put first one in myself many years ago. But had TV guy replace when had second Magic Eye installed. I think the splitter has failed, the cables were moved and both Magic Eyes no longer work. As it happens, my Kitchen TV is on the way out, so I need to replace it.

My question is: Do I need to buy a TV with an Analogue channel for Sky to work via the Magic Eye?  

I don't feel competent to replace splitter or try to identify what's gone wrong with the cables, and also to set up a new TV with the Magic Eye. What sort of TV engineer do I need to sort this out? I live in Nottingham and have approached a TV repair guy, and also an Aerial Engineer, to no avail. 

My 2nd question. Does Sky still have engineers that understand the old technology of Magic Eyes? So they'd be my best bet? Appreciate your comments. 


Best Answers
This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Magic eyes and new TV

Posted by a Superuser, not a Sky employee. Find out more

@veryfedup wrote:

 

My question is: Do I need to buy a TV with an Analogue channel for Sky to work via the Magic Eye?

Not specifically for the magic eye, but yes you do, in order to receive picture and sound via a coax cable connection to your Sky box.  

 

I don't feel competent to replace splitter or try to identify what's gone wrong with the cables, and also to set up a new TV with the Magic Eye. What sort of TV engineer do I need to sort this out? I live in Nottingham and have approached a TV repair guy, and also an Aerial Engineer, to no avail. 

I would have thought any competent TV installer or aerial installer should be able to fix it. We can try to help if you wish.

 

My 2nd question. Does Sky still have engineers that understand the old technology of Magic Eyes?

Sky no longer provide any engineer support for Sky+ boxes unless you have Sky Protect.

So they'd be my best bet? Appreciate your comments. 


 

View this Answer within the discussion

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Magic eyes and new TV

Posted by a Superuser, not a Sky employee. Find out more
Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

Magic eyes require an analogue tuner in the TV fr picture and sound

 

Sky don't semd people out for Sky+ customers any more

 

 

Annie  ( Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Magic eyes and new TV

Posted by a Superuser, not a Sky employee. Find out more

@veryfedup wrote:

 

My question is: Do I need to buy a TV with an Analogue channel for Sky to work via the Magic Eye?

Not specifically for the magic eye, but yes you do, in order to receive picture and sound via a coax cable connection to your Sky box.  

 

I don't feel competent to replace splitter or try to identify what's gone wrong with the cables, and also to set up a new TV with the Magic Eye. What sort of TV engineer do I need to sort this out? I live in Nottingham and have approached a TV repair guy, and also an Aerial Engineer, to no avail. 

I would have thought any competent TV installer or aerial installer should be able to fix it. We can try to help if you wish.

 

My 2nd question. Does Sky still have engineers that understand the old technology of Magic Eyes?

Sky no longer provide any engineer support for Sky+ boxes unless you have Sky Protect.

So they'd be my best bet? Appreciate your comments. 


 

veryfedup
Topic Author
This message was authored by veryfedup This message was authored by: veryfedup

Re: Magic eyes and new TV

@Annie+UK Oh thanks for that, so a new TV requires an Analogue Tuner. And oh yes, I'd got the impression Sky are not bothered about Sky+ customers, but I don't want to be pushed to Sky Q because my understanding is Sky Q doesn't support Magic Eyes. And I don't want the expense of monthly Multi channel charges. So I'm stymied trying to find a suitable Engineer these days. 

veryfedup
Topic Author
This message was authored by veryfedup This message was authored by: veryfedup

Re: Magic eyes and new TV

@Mark39 Thanks for your comments, very useful. I'll try searching on 'installers' aswell. I might have a chat with my local electronics shop too, they're more used to a traditional TV setup themselves and are not engineers, but they may have knowledge of installers. Thanks.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Magic eyes and new TV

Posted by a Superuser, not a Sky employee. Find out more

@veryfedup 

 

And note that an analogue tuner now only has a purpose in attaching really antique external hardware, and so won't be found in most current television models.

 

The standard specification will be multiple HDMI 2 ports, a Digital Terrestrial Television (DTTV) tuner and perhaps a digital satellite tuner with appropriate sockets, plus optical audio and USB.

 

Analogue tuning, SCART, RCA, composite and component video are all essentially obsolete and removed to decrease complexity, create space and save component cost.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
veryfedup
Topic Author
This message was authored by veryfedup This message was authored by: veryfedup

Re: Magic eyes and new TV

@TimmyBGood Yes I agree, I hadn't been able to replace Bedroom TV for years cos I thought I had to find a TV spec with Analogue Channel.  Now it's been clarified I need a TV spec with Analogue Tuner, I've found a 24 inch Panasonic with that. Hooray!   

veryfedup
Topic Author
This message was authored by veryfedup This message was authored by: veryfedup

Re: Update to Magic eyes and new TV

@Annie+UK , @Mark39 , @TimmyBGood   Hello. I wanted to give an update.  After trying several contacts to find an installer who understood Magic Eyes, the 6th one did, and fitted me a new 3-way splitter.  Brill.  Except that the 24 inch Panasonic TX-24MS480B, of which I bought 2 sets, DOES NOT have an Analogue Tuner!  Despite it stating quite clearly it does, in the online Technical Specification.  And also in the 37-page online Operating Instructions.  

This message was authored by Mark39 This message was authored by: Mark39

Re: Update to Magic eyes and new TV

Posted by a Superuser, not a Sky employee. Find out more

@veryfedup sorry.to hear that  - possibly because some of Panasonic's smaller models aren't built by Panasonic themselves. Their website does, in fact, indicate that there's no analogue tuner: https://www.panasonic.com/uk/consumer/televisions/HDTV/tx-24ms480b.html, so perhaps the spec has been updated.

This message was authored by nigea99 This message was authored by: nigea99

Re: Update to Magic eyes and new TV

Posted by a Superuser, not a Sky employee. Find out more

@veryfedup wrote:

@Annie+UK , @Mark39 , @TimmyBGood   Hello. I wanted to give an update.  After trying several contacts to find an installer who understood Magic Eyes, the 6th one did, and fitted me a new 3-way splitter.  Brill.  Except that the 24 inch Panasonic TX-24MS480B, of which I bought 2 sets, DOES NOT have an Analogue Tuner!  Despite it stating quite clearly it does, in the online Technical Specification.  And also in the 37-page online Operating Instructions.  


Just out of interest where did you see it has an Analogue Tuner - the online specs on the Panasonic page onlylists  DVB tuners (Terrestrial - DVB-T/T2 & Satellite S-S2 & C for Cable

 

 

Edit - Sorry I did not scroll down enough where it mentions an an analogue Tuner

 

If it has one - it  may be difficult to find  in menus

 

As an aside I remember I really struggled to find a 32" TV 8 years ago that had an Analogue Tuner when I still had SKY HD

This message was authored by nigea99 This message was authored by: nigea99

Re: Update to Magic eyes and new TV

Posted by a Superuser, not a Sky employee. Find out more

@nigea99 wrote:

@veryfedup wrote:

@Annie+UK , @Mark39 , @TimmyBGood   Hello. I wanted to give an update.  After trying several contacts to find an installer who understood Magic Eyes, the 6th one did, and fitted me a new 3-way splitter.  Brill.  Except that the 24 inch Panasonic TX-24MS480B, of which I bought 2 sets, DOES NOT have an Analogue Tuner!  Despite it stating quite clearly it does, in the online Technical Specification.  And also in the 37-page online Operating Instructions.  


Just out of interest where did you see it has an Analogue Tuner - the online specs on the Panasonic page onlylists  DVB tuners (Terrestrial - DVB-T/T2 & Satellite S-S2 & C for Cable

 

 

Edit - Sorry I did not scroll down enough where it mentions an an analogue Tuner

 

If it has one - it  may be difficult to find  in menus

 

As an aside I remember I really struggled to find a 32" TV 8 years ago that had an Analogue Tuner when I still had SKY HD


BTW I found this discussion which seems to indicate the analogue tuner is only accessible in counties with analogue transmissions (sorry that is not what you wanted to hear) Not sure if the Samsung TV mentioned  might be available

Analogue Tuner discussion  

veryfedup
Topic Author
This message was authored by veryfedup This message was authored by: veryfedup

Re: Update to Magic eyes and new TV

@Mark39@nigea99  Hello, yes my research for 24 inch with Analogue Tuner produced Panasonic.  The Tech Spec and online Ops Instructions, page 15, referred to Analogue Manual Scan.  But when I failed to set it up to Sky, I contacted Pansonic, and after a long online chat, they conceded that that model does not in fact have an Analogue Tuner. Like you say, if Panasonic don't make their smaller models, they've lost sight of what they're actually offering and online info cannot be relied upon.  

I really do not want to pay Sky a monthly multi channel charge. I would rather pay an upfront investment charge, whatever that is.  I was wondering whether some sort of HDMI/RF modulator setup would work, as in the kitchen, I don't need HD sparkly setup.  It's beyond my ken now, so I've contacted an East Mids specialist firm to see what they advise and can action.  I appreciate all your comments along the way. Thanks.   

This message was authored by Mark39 This message was authored by: Mark39

Re: Update to Magic eyes and new TV

Posted by a Superuser, not a Sky employee. Find out more

@nigea99 wrote:

 

Edit - Sorry I did not scroll down enough where it mentions an an analogue Tuner

 

If it has one - it  may be difficult to find  in menus

 

As an aside I remember I really struggled to find a 32" TV 8 years ago that had an Analogue Tuner when I still had SKY HD


@veryfedup I missed that too - @nigea99 is right, it does say there's an analogue tuner, so you should be ok. Current TVs don't tune above channel 50 or channel 60, so if your Sky box is set to the default RF Output Channel 68, your TV will never find it. Could that be the problem?

veryfedup
Topic Author
This message was authored by veryfedup This message was authored by: veryfedup

Re: Magic eyes and new TV

Well, I'll give it another look over the weekend.  But I think it's unlikely now.  Altho the Tech Spec and Ops Instructions state there is a Analogue Manual tuner, page 15, that Option does not appear on the 24 inch TV Panasonic Channel Control Panel, it isn't even greyed out, it just doesn't appear.  And after a long online Chat with Panasonic, they conceded that in fact, that TV no longer has Analogue tuner supplied to the UK Market.  😞 

veryfedup
Topic Author
This message was authored by veryfedup This message was authored by: veryfedup

Re: Magic eyes and new TV

@Mark39 @nigea99 Sorry forgot to tag above response

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion