Insert viewing card

[TracyH]

Sky not working saying insert viewing card. I don't have a viewing card

[Annie+UK]

If you have Sky Satellite TV and a subscription you do have a viewing card

See Q37 in my [Sky Plus FAQ]

[TracyH]

Went onto my system details & it also says no viewing card

[Annie+UK]

Have you checked the viewing card slot for the presents of the  card?

[TracyH]

cant find any card 

[Mark39]

What's the background to this? Are you new to Sky? Do you have a Sky TV subscription?

[TracyH]

Been with sky for years. Nothing changed. Boys went 2 watch football then just came on screen insert viewing card

[Annie+UK]

If the viewing card slot is empty then someone has physically removed your card

[TracyH]

No one has removed any card they r 22 & 19 going nuts because they can't watch the football 

[Annie+UK]

Have you confirmed this by locating the slot on your box to see if the card is there or not? You might need to clean the contacts on the card with a dry cloth

Have you ordered Sky Q recently (in the past few months) and cancelled the order for any reason?

[Mark39]

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@TracyH wrote:

No one has removed any card they r 22 & 19 going nuts because they can't watch the football 

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The Viewing Card is behind a flap.  Have you found the flap and checked behind it?