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Discussion topic: Incomplete setup

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RebeccaAdjartey
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This message was authored by RebeccaAdjartey This message was authored by: RebeccaAdjartey

Incomplete setup

‎03 Jan 2025 10:13 AM

My sky box was delivered on December 20th without the chip and I have called Sky several times to address this issue. However, Sky has not resolved this issue.

There was no service from Sky TV throughout this Christmas 

I request that the issue is resolved ASAP

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: Incomplete setup

‎03 Jan 2025 10:19 AM

Posted by a Superuser, not a Sky employee. Find out more

@RebeccaAdjartey 

Was the box a Sky Q one and by "chip" do you mean viewing card ?

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Mark39
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Re: Incomplete setup

‎03 Jan 2025 11:18 AM

Posted by a Superuser, not a Sky employee. Find out more

@RebeccaAdjartey bit confused here. Was this a replacement Sky Q box? New boxes are installed by a Sky engineer who bring a Viewing Card with them.

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