11 Nov 2023 11:48 AM
My TV is recognising that my Sky box is on. I've turning the box off at the socket for a few minutes but that didn't work. I'm not getting the usual message that the box is initialising either!
11 Nov 2023 01:11 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried using your TV remote to cycle through the channels ?
11 Nov 2023 01:12 PM
Posted by a Superuser, not a Sky employee. Find out moreTurn off both your TV and your Sky box at the plug. You'll need to leave the Sky box off for at least 4 minutes for it to carry out a complete power on reset.
11 Nov 2023 02:13 PM
Tried both suggestions but it still didn't work
11 Nov 2023 02:34 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes the power light on the front panel go green when you turn the box on?
If it does, try disconnecting the cable between your Sky box and your TV, swap the ends over and plug it back in (make sure the Sky box is turned off at the plug when you do it).
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