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Discussion topic: I've just got a blank screen when I switch my Sky+ box on.

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This message was authored by SianAS This message was authored by: SianAS

I've just got a blank screen when I switch my Sky+ box on.

My TV is recognising that my Sky box is on.  I've turning the box off at the socket for a few minutes but that didn't work.  I'm not getting the usual message that the box is initialising either!

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This message was authored by caesarome This message was authored by: caesarome

Re: I've just got a blank screen when I switch my Sky+ box on.

Posted by a Superuser, not a Sky employee. Find out more

Have you tried using your TV remote to cycle through the channels ?

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This message was authored by Mark39 This message was authored by: Mark39

Re: I've just got a blank screen when I switch my Sky+ box on.

Posted by a Superuser, not a Sky employee. Find out more

Turn off both your TV and your Sky box at the plug. You'll need to leave the Sky box off for at least 4 minutes for it to carry out a complete power on reset. 

 

SianAS
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This message was authored by SianAS This message was authored by: SianAS

Re: I've just got a blank screen when I switch my Sky+ box on.

Tried both suggestions but it still didn't work 

This message was authored by Mark39 This message was authored by: Mark39

Re: I've just got a blank screen when I switch my Sky+ box on.

Posted by a Superuser, not a Sky employee. Find out more

Does the power light on the front panel go green when you turn the box on?

 

If it does, try disconnecting the cable between your Sky box and your TV, swap the ends over and plug it back in (make sure the Sky box is turned off at the plug when you do it).

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