I’m unable to get cnn

[Tessah]

I am unable to get some of my channels in particular cnn an error message is displayed which reads your sky hd box isn't receiving a satellite signal

[GD1]

@Tessah  It would suggest your dish is slightly misaligned, as Sky no longer support Sky+HD boxes you'll need to employ the services of a local satellite dish installer.

[Daniel0210]

@Tessah 

You'll need to employ a local satellite engineer at your own expense to;

• check / realign / repair / replace the dish,
• repair or replace the LNB if that's the problem
• check the cables for water ingress

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previous posted on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.