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Discussion topic: Hi, my sky has been down since Saturday, can you help please

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Message posted on ‎24 Jul 2023 06:01 PM

Hi, my sky has been down since Saturday, can you help please

Hi, my sky has been down since Saturday, can you help please

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Message posted on ‎24 Jul 2023 06:04 PM

Re: Hi, my sky has been down since Saturday, can you help please

Hi anyone available to help

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Message posted on ‎24 Jul 2023 06:06 PM

Re: Hi, my sky has been down since Saturday, can you help please

Posted by a Superuser, not a Sky employee. Find out more

@Bmcn  You need to be aware this is a customer helps customer forum and responses are not immediate, bumping the thread or marking your reply as the answer won't get a faster reply.

 

What error messages do you see on scren when you try to use your Sky+ box?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Annie+UK

Message posted on ‎24 Jul 2023 06:06 PM

Re: Hi, my sky has been down since Saturday, can you help please

Posted by a Superuser, not a Sky employee. Find out more

This forum is primarily customer-to-customer help, you need to contact Sky

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
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Message posted on ‎24 Jul 2023 06:07 PM

Re: Hi, my sky has been down since Saturday, can you help please

Your Sky+HD box isn't getting a signal 

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This message was authored by: GD1

Message posted on ‎24 Jul 2023 06:11 PM

Re: Hi, my sky has been down since Saturday, can you help please

Posted by a Superuser, not a Sky employee. Find out more

@Bmcn  Are you seeing any of the below on screen messages when trying to watch Sky+? Follow our no satellite signal help steps.

  • “Your Sky+HD box isn’t getting a satellite signal. Your recordings in the Planner and the On Demand service may still be available”
  • "Your Sky+HD box isn't getting a satellite signal."
  • "No satellite signal"
  • "No signal"
  • "No input"
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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