Hard DIsk Drive

[PaulH6688]

Message on screen " There is a problem with your Hard Disk Drive"

I have followed the instructions on screen but fault still not resolved

[GD1]

@PaulH6688  Your post has been moved from the accessibility board as this isn't related to Sky's accessibility services.

Which box are you seeing this message on Sky+HD or Sky Q

[PaulH6688]

Message appears on Sky + HD

[PaulH6688]

Not helpful in the slightest considerin* no response given

[Annie+UK]

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

Also

This forum is primarily customer-to-customer help, you're not talking to Sky support, we respond in our own free time so you need to be patient

[GD1]

---

@PaulH6688 wrote:

Not helpful in the slightest considerin* no response given

---

You do need to wait for a reply as this is a customer helps customer community not a live chat service.

The first troubleshooting step is to restart the box by switching it off at the mains, waiting a minute, and then switching it back on. If the error persists, attempting a full system reset may help, though this will permanently delete all recordings, downloads, purchases, reminders, and series links. It is important to note that resetting the hard drive does not guarantee a fix if the drive itself is physically damaged.

If the drive is damaged your only option will be to move to SKy Q or Sky stream as Sky+HD is a legacy system and is no longer supported by Sky.

[HeathHayle]

or get someone to replace the hard drive