HD channels

[Lockey1057]

I have not used my sky service for sometime. I have just switched it on and it is telling me to dial a phone number for HD channels.

when I dial the phone number I am told it is an invalid number.

can someone please help !

[Annie+UK]

Your card has most likely been deactivated as it need a satellite signal to keep authorisation

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

[TimmyBGood]

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@Lockey1057 wrote:

I have just switched it on and it is telling me to dial a phone number for HD channels.

when I dial the phone number I am told it is an invalid number.

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Is that the message about the end of support for non-HD Sky boxes?

This requires a different course of action, but the specific promotion has ended.