HD Channels disappeared

[Heatherjmc]

Have had HD since first day HD boxes came out, got email offering free upgrade to sky Q , this is being installed in couple weeks , went to watch tv to find my HD channels  have disappeared , phone sky and after a lot of passing around told they can't be re added! 

Anyone know anyway around this like I say I have had HD, and been paying for it since day one, and it it's still showing on my account 

[Annie+UK]

Have the channels swapped TV Guide slots (800 range) as even SD only box still have the HD channels listed

[Heatherjmc]

Hi, thanks for reply

yes the channels are listed in the 800s but I can't view them , I get a message telling me to upgrade, and I can't watch my recordings of sky HD channels either

[Annie+UK]

So the channels have not disappeared you have lost authrisation to them

There is nothing you can do if Sky refuse to fix the issue for you

[oj01]

@Heatherjmc Is there any chance that, as part of your switch to Sky Q, either you or Sky haven't added the HD subscription to your new package . It's possible, therefore, that the HD sub has already been removed.

[Heatherjmc]

Hi,

yes I think that what's has happened , they have made a right hash of it, I have lost access to HD channels and they have unpaired my multi room boxes, even though I was told I would be keeping exactly the same package when I move to Q, and I'm not actually getting Q 

till next week, they have also only put one new multi room mini box and the order when I ordered two.

Apparently they can't add the HD channels back or re pair the cards, " as my boxes aren't supported any more" so I am stuck with it.

Thanks for your reply.