Failed recordings -technical fault -10 (100)

[PeteJH56]

trying to download via Catch Up on Sky Witness and although it starts to downlaod after a few seconds it becomes "Failed -technical fault -10 (100)". Although I can download to my laptop via Sky Go, this is far from ideal.

I've tried restarting the sky+ box, rebuilding the planner, all to no avail.

Other recordings and downloads all seem to complete without issue.

[Mishelly]

I've been rewatching Grimm with my daughter foe past few wks then today 16th October it's won't download keeps saying failed I've tried everything from changing from uhd to s.d then rebooting my router even connected my sky through ethnic instead of WiFi turned everything off and nothing works everything else downloads but not sky max . Lil pead off know like bcz there nothing else to watch 

[Grovey75]

I'm having the exact same problem with grimm. I've been watching fine until last episode in series 5 it will not download gets stuck at 101% cant view it or anything, I tried the first episode of series 6 and its still the same

[Daniel0210]

There is an issue with downloading at present on Sky Q and Sky+ platforms which Sky have been made aware of.

[Grovey75]

Really? Shouldn't they put something on the site so people know lol I thought I was going crazy or something, good to know thanks, guess I'll keep checking to see when fixed

[DancerShaper]

I am having exactly the same problem with box set downloads but catchup tv content seems ok

[Annie+UK · Accepted solution]

https://www.sky.com/help/servicestatus/tv

[DancerShaper]

Thankyou Annie

[PeteJH56]

Hi Annie - sorry, but this doesn't help. there nothing wrong with my broadband service or equipment - otherwise the issue would be more widespread.

[Annie+UK]

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@PeteJH56 wrote:

Hi Annie - sorry, but this doesn't help. there nothing wrong with my broadband service or equipment - otherwise the issue would be more widespread.

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???????????????????????????? Did you not follow my link?

[caesarome]

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@PeteJH56 wrote:

Hi Annie - sorry, but this doesn't help. there nothing wrong with my broadband service or equipment - otherwise the issue would be more widespread.

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I take it you haven't seen the posts about the ongoing issues at present which is nothing to do with your broadband or equipment:

https://www.sky.com/help/servicestatus/tv

We are aware that users may receive a technical error message when downloading some content on their Sky Q/HD boxes. We are investigating this issue and apologise for any inconvenience caused.

[LizzieN]

Having the same issue... ☹️  Frustrating as on day off and had planned to spend the day catching up on my shows... Oh well housework instead 😭Thanks for the info

[Vviicckkyy]

I have had the same problem, thought I was going mad have reset the a box and the broadband and everything in between - is this likely to be fixed soon?

[Kirsty+S27]

Hi @Mishelly 

I merged your post into this thread as the issue is linked to what @Annie+UK advised. This is an issue we are of and it's being investigated.

Thank you. 

[GILLYBABY]

@Kirsty+S27 is this going to be another issue that rumbles on forever like the stacking issue  

The service status message for failed downloads  is woefully inadequate and mentions broadband..as if its specific to me..nothing wrong with my bband?   

Seems nobody actually gives a damn about the user experience at Sky.  Just take the cash and run. 

Nothing personal to u of course.