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Discussion topic: Equipment not working

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This message was authored by: Mstratford

Equipment not working

Need to book engineer having to up plug twice a day paying a lot of money a month very disappointed can't speak to advise 

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This message was authored by: GD1

Re: Equipment not working

Posted by a Superuser, not a Sky employee. Find out more

@Mstratford  Sky+HJD where you have posted, does not have any engineer support as it is no longer supported by Sky.

 

Do you have Sky+HD?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: Equipment not working

Posted by a Superuser, not a Sky employee. Find out more

@Mstratford 
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

So basically Sky+ (where you've posted) being a legacy package, is no longer supported by Sky.

 

Sky therefore won't send an engineer for any Sky+ issues. You would have to employ a local satellite engineer at your own expense.

 

You can still call Sky to discuss your options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: caesarome

Re: Equipment not working

Posted by a Superuser, not a Sky employee. Find out more

@Mstratford 

When you say it isn't working, what is happening so aree you have an issue with live Tv or perhaps downloads or both ?

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