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24 Nov 2018 09:07 PM - last edited: 24 Nov 2018 09:16 PM
My Sky Plus HD Box is over four years old and I think it may be beginning to give up on me.
I can still watch the tv and record etc
However when I try and download a programme
a message comes up as follows.
‘Download queue is currently paused. Restart the download in your Sky Plus Planner’
I then go into Planner and go into Downloads highlight the affected download programme which has got paused on it press the Blue Resume All button and it says
‘The download queue cannot be resumed . Please ensure your Sky Plus HD Box is connected to the internet’
I have checked and it is.
Whilst typing this message I have now been told by Sky this is a known issue over the last few days
They have from their end sent down a manual call back on my box and also done something with my viewing signal but this can take up to four hours
Has anyone else had this problem over the last few days?
24 Nov 2018 11:25 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can only download one at a time, but you can also record up to two more programmes whilst downloading
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24 Nov 2018 10:30 PM
Posted by a Superuser, not a Sky employee. Find out moreIt seems unlikely that this is an known issue otherwise there would be more people reporting it on here and so far as far as I can see you are the only one reporting this issue.
Something else to try is to reset the network connection, this can be done via Services > Settings > Network > Press Select and then the red button.
If your download hasn't restarted then try again to unpause it.
24 Nov 2018 11:09 PM
Caesarome
As always thank you for taking the trouble to read my post and reply..
I have since my original posting tried your solution and it has worked and all is now back to normal.
However this has happened three times this week. I reset the net work settings each time and it works again for a day and then goes wrong again.
However, do you think this is an indication there is something wrong with my Sky Plus HD box though everything else appears to be working including recordings and there is no problem with the picture and sound. Also there appears to be nothing wrong with my internet comnnecton.
However what is much more annoying, is that I am a Sky Djamond customer and I have been a Sky customer right from the very beginning without any break at all. When I phoned Sky this evening the lady assured me it was a known fault and they had a number of calls reporting the same issue in the last three days.
At least as you say on this forum that would appear not to be the case, If so why tell me something that is simply not true. I thought Sky Diamond customers are meant to get the best level of care.
She said while I was on the phone she had downloaded a reset and something else but it could take a few hours to work, and do you think that was rubbish as well?
I am not a happy Sky Diamond customer tonight.
24 Nov 2018 11:21 PM
Also out of interest
In Sky Plus Hd can you only download one programme at a time or can you download two programnes simultaneously
24 Nov 2018 11:25 PM
Posted by a Superuser, not a Sky employee. Find out moreYou can only download one at a time, but you can also record up to two more programmes whilst downloading
24 Nov 2018 11:30 PM
Annie+uk
Thanks for that.
I just wonder why every few days I have to do a network re setting in order to download programmes
All rather annoying and even more annoying to be told this evening this is a known issue and yet I appear to be the only person with this issue
24 Nov 2018 11:45 PM
Posted by a Superuser, not a Sky employee. Find out moreSome people have had luck by assigning a static IP Address to their Sky Box
25 Nov 2018 12:12 AM - last edited: 25 Nov 2018 12:13 AM
Annie + uk
i am sadly not technically minded so not sure what you mean.
When I go to network settings my network settings are ok and DHCP is on and my IP address for my sky box remains the same numbers.
Can anyone think of a reason why every three or four days I have to reset my network settings which takes about two seconds to complete and then I can download programnes for a few days and then it fails again as outlined above and then I have to reset network settings again
26 Nov 2018 12:34 PM
21 Dec 2018 06:47 PM - last edited: 21 Dec 2018 06:55 PM
This issue continues for me and is getting worse Please see start of this thread.
Sky once again confirmed to me on the phone when I called them just yesterday this is a known software issues for certain Sky Plus HD Boxes. which they are trying to rectify.
I am puzzled as it is not widely reported on this site.
Every day I have to do one of the following two solutions in order for me to download a programme on Catch Up TV
The two solutions.
The easiest and quickest one is to go to network settings and press the red reset button
The other solution is to do a planner rebuild
Once I have done this I can download programnes from Catch Up Tv for the rest of the day and evening. The next day the problem starts all over again
Are Sky correct in what they say. They assure me this is not an indication my Sky Plus HD Box is about to pack in
I must say everything else appears to be working normally including recordings etc and good pictures and sound etc.
Any ideas anyone?
21 Dec 2018 06:55 PM
Posted by a Superuser, not a Sky employee. Find out moreStatic IP Address as i suggested earlier, use google for instructions as all routers have different settings so it is hard to give specifics
21 Dec 2018 06:56 PM
The issue has been relatively widely reported.
21 Dec 2018 07:00 PM
Annie +Uk
i have mentioned this to Sky and they have told me not to do that and just do one of the two above solutions for the time being,
I am just concerned that if this is a known software issue why is it not being reported on this site or are Sky just trying to fob me off as it were
21 Dec 2018 07:02 PM - last edited: 21 Dec 2018 07:08 PM
gymno 74
Where it being reported? I can not see this issue being reported on this site other than by me
Surely if as Sky tell me it is a current known software issue it would be reported extensively on this site which appears not to be the case unless I am mistaken.
Has anyone else had this issue?
Knowing my current luck my Sky Plus HD box will pack in all together on December 25th
21 Dec 2018 07:08 PM - last edited: 21 Dec 2018 07:09 PM
Posted by a Superuser, not a Sky employee. Find out more
@middlesex1993 wrote:
Annie +Uk
i have mentioned this to Sky and they have told me not to do that and just do one of the two above solutions for the time being,
I am just concerned that if this is a known software issue why is it not being reported on this site or are Sky just trying to fob me off as it were
I’m not sure what the issue is as i have been doing this for years with zero issues also this has fixed some peoples boxes that have similar issues to you
There are no fixes for this in the pipeline that I know about
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