Customer service / moving home

[Lee1799]

Hi.  I am moving home and for three days have been trying to arrange an engineer visit via the app.  I put in my new house details a d pick an engineer date...then it hangs and does nothing.  I haha e been trying for 3 days now 

is there a problem with this? there a live chat or phone so I can arrange it directly? 

[oj01]

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@Lee1799 wrote:

Hi.  I am moving home and for three days have been trying to arrange an engineer visit via the app.  I put in my new house details a d pick an engineer date...then it hangs and does nothing.  I haha e been trying for 3 days now 

is there a problem with this? there a live chat or phone so I can arrange it directly? 

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Sky no longer provide engineer support for Sky+ systems (where you've posted). I'm not too sure how that affects customers with Sky+ moving home.

[Mark39]

@Lee1799 I would guess it means that if your new home has a Sky Q compatible dish, or no dish, you would have to upgrade to Sky Q for a Sky engineer to attend. The alternative would be to employ your own local satellite engineer to do the work needed.

If the new home has a Sky+ compatible dish, you can just connect your Siy+ box up yourself. 

Or you could upgrade to Sky Stream assuming your Internet connection is good enough, and do away with a dish completely.