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Discussion topic: Connext to sky

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This message was authored by: JamesBbeck82

Connext to sky

My sky TV says no satellite signal. Please help me connect

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This message was authored by: Mark39

Re: Connext to sky

Posted by a Superuser, not a Sky employee. Find out more

@JamesBbeck82 try turning your Sky box off at the plug and check that the satellite dish connections at the back are still securely fitted. After at least 5 minutes restart your Sky box and see if the problem is resolved.

 

If not, the cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

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