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Discussion topic: Code 25 on some spots channels

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This message was authored by DaveGee1 This message was authored by: DaveGee1

Code 25 on some spots channels

Channels 404, 406, 407 & 408 no signal code 25. I managed to watch the cricket on 401 on Friday, all other channels that I use or can see appear to be OK. I have reset both my router & Sky box as well as gone through the code 25 fault process everything seems correct according to that process. Any ideas? Very strange.

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Code 25 on some spots channels

Posted by a Superuser, not a Sky employee. Find out more

To clarify, this has nothin̈g to do with your broadband connection. It's a problem with your dish setup, most likely either a slight misalignment, or if it's more than 5 years old, a failing LNB. 

 

Unfortunately Sky no longer provide engineer support for Sky+ customers, unless you have Sky Protect, so you'll need to engage a local satellite installer to take a look for you. Or now might be the time to upgrade to Sky Q. Installation will involve correcting dish issues at no additional cost.

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