Channels losing signal

[richardh1964]

I have channels losing signal and going to the 'Your Sky+HD box is not getting a signal' message. It is mainly the UKTV channels along with Quest. I have done the usual reboot box but the problem percists. Weather if OK, all cables are fine and there are no obstructions to the dish. Any suggestions gratefully received

[Annie+UK]

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/or Sky Stream (self-install, no engineer required)

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

[richardh1964]

Why is it certain channels? All TNT, BBC ITV & Sky channels don't have the problem

[Annie+UK]

Not all channels are transmitted on the same satellite or the same  transponder on the same satellite

[Daniel0210]

@richardh1964 

If it's a satellite signal issue some channels may be okay. A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),