Card not authorised

[TEDDY61]

I have done everything I have been asked to do by sky to rectify the problem.

None of it has worked in fact its got worse. 

I can now only watch 3 channels all other channels comes up with " card not authorised.  I need a new card and an engineer 

[Daniel0210]

@TEDDY61 

Sky longer support Sky+ set ups (where you've posted) and definitely won't send an engineer. 

I presume this is the same viewing card in the same Sky+ box it was in at the end of October 2024?

[Annie+UK]

Have you ordered Sky Q in the past?

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, and/or Sky Stream. You will not get engineer support from Sky any more

Satellite TV is on its last legs and is being replaced due to the lack of any new satellites being launched to replace the existing ones that are at the end of their service

[Mark39]

@TEDDY61 have you previously ordered then cancelled Sky Q? This often the reason for the 'not authorised' message. As you rightly say you'll need to contact Sky to request a replacement Card. They can  send you one - you don't have to upgrade.

[TEDDY61]

So what do I do know. I have been trying to get hold of Sky for the last 4 days, I either get cut off or an authentic voice.

[TEDDY61]

Sorry meant automatic voice recording 

[Daniel0210]

@TEDDY61 

So had you ordered Sky Q previously then changed your mind?

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.