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Discussion topic: Cannot record sky channels

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This message was authored by: lillyprint

Cannot record sky channels

I am having a problem with recording channels.   I can record something from a terrestrial channel but if I select a Sky channel, the R comes up to say it is recording but nothing records. Can anyone help please.

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This message was authored by: Mark39

Re: Cannot record sky channels

Posted by a Superuser, not a Sky employee. Find out more

You should see a failed recording in your Planner. Highlight it and press i on your remote. The reason for failure will be shown on screen. What does it say?

This message was authored by: caesarome

Re: Cannot record sky channels

Posted by a Superuser, not a Sky employee. Find out more

@lillyprint 

Via your Sky+ box try a planner rebuild:

 

https://www.sky.com/help/articles/recording-selection-failed-sky-plus

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This message was authored by: lillyprint

Re: Cannot record sky channels

I doesnt show on the planner at all. On the programme listings the red R shows as though it is recording but if you press green to go into the planner nothing shows at all and nothing records. This only happens with Sky channels, not BBC ITV etc.  Weird.

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This message was authored by: lillyprint

Re: Cannot record sky channels

Thank you for the suggestion, unfortunately, just tried it and it did'nt work.

This message was authored by: Annie+UK

Re: Cannot record sky channels

Posted by a Superuser, not a Sky employee. Find out more

Try a FSR

See question Q15 in my Sky Plus F⋅A⋅Q
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