Blank screen

[Philip98]

There's no picture or sound coming from our sky hd + box. Lights on the box look ok, switched off and on a few times, leaving a good while im between. taken card out and reinserted. Red light on box indicates signal is being received from remote to box. HDMI connection is to socket 1 on to and not been changed..

perhaps the satellite connection is down? How can we tell.... sky isn't showing any problems on line for us (north London)

Any ideas?! Thanks

[Mark39 · Accepted solution]

Does the power LED on the front of the box change from red/amber to green when you turn the box on with your remote? 

You say you've turned the box off and on - have you turned it off at the plug for at least 4 minutes?

[Philip98]

After 5 mins switched off we still only have an amber light

[Mark39]

Try Sky's help here: https://www.sky.com/help/articles/sky-box-stuck-on-standby-sky-plus-hd