Netflix Household on Sky

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Netflix Household

Netflix are introducing some changes to stop account holders sharing their account with people outside of their household. A Netflix account is meant to be shared by people living together in one household.

What's happening?

• You’ll only be able to share your Netflix account in one household (location/address). 

• To share your Netflix account with people outside of your household, you’ll need to add them as extra members for an extra monthly charge. Extra Members isn’t available through Sky. For more information, go to Netflix.com/sharing.

• You’ll still be able to watch on laptops, mobiles or tablets outside your household, as long as you’ve used the device within your Netflix household in the last 30 days.

Definitions and Key Terms

• Owner / Sharer: The registered account holder of the Netflix account. The owner sets their ‘Netflix Household’ to their Netflix account.

• Borrower: Anyone who is streaming on a Netflix account but does not live with the account owner. Anyone that Netflix deems to be a borrower will be blocked.

• Extra Member: Anyone who is streaming on a Netflix account but does not live with the account owner. Account owners can buy an extra member slot and invite people outside their household to use Netflix. An extra member will have their own profile, account and password, but their membership will be paid for by the person who invited them to join. 

FAQs

Question	Answer
If I pay for my Netflix account through Sky billing, can someone who shares my account transfer a profile to a new account?	Yes, you can use the profile transfer feature to create a new Netflix account. However, this new account cannot be paid for through Sky.
Can I transfer a profile into a new Netflix account that is paid for through Sky?	You cannot currently transfer a profile into a new Netflix account that is paid for through Sky or linked to a Sky package. If you’d like to transfer a profile to a new account with a partner package, you must first transfer the profile to a new account, and then link the account to the package
What if I live in two different locations?	You will be required to get a second Netflix account for a second location
What happens if I want to watch Netflix while I travel?	You are able to use your Netflix account when travelling however you must log into the WiFi at your primary location after 30 days.
What is an Extra Member?	Account owners can buy an extra member slot and invite people outside their household to use Netflix. An extra member will have their own profile, account, and password, but their membership will be paid for by the person who invited them to join.
Can I add an extra member to my account if I’m billed by Sky?	The extra member feature is currently unavailable for members paying through a partner payment method.
I have extra members on my Netflix account; can I activate a Sky package?	Yes, you can activate Netflix and link your account to your Sky package. Upon activation, any extra members on this Netflix account will be removed and you will no longer be billed for them. Extra members will be notified by Netflix and can transfer their profile to a new Netflix account, which will be billed separately.
Can extra members activate a Sky package?	Yes, you can activate Netflix through your Sky package using the email and password for your extra member account so you can continue watching where you left off. Netflix will let the account owner know that you’ve created your own new account.
Can I share my Netflix account?	Anyone in your household can use your Netflix account. People who are not in your household will need to sign up for their own account to watch.
What is a Netflix Household?	A Netflix Household is a collection of the devices connected to the internet at the main place you watch Netflix. A Netflix Household can be set using a TV device. All other devices that use your Netflix account on the same internet connection as this TV will automatically be part of your Netflix Household.
How does Netflix detect whether a device is within a Netflix Household?	Netflix uses information such as IP addresses, device IDs, and account activity to determine whether a device signed into your account is part of your Netflix Household.
How do I set my Netflix Household?	For information on how to set or update your Netflix Household, please visit https://help.netflix.com/node/128339. If customers don’t set a Netflix Household, Netflix will do this automatically; this can be updated by customers at any time.
Can I still watch Netflix outside my home?	Netflix is easy to use when on the go or traveling. Use Netflix as usual to watch on your portable devices - like a tablet, laptop, or mobile phone - or sign into a new TV, like at a hotel or a holiday rental.
How can I transfer my profile to a new account?	When starting a new account, new members can transfer a profile from an existing account to the new one, including recommendations, viewing history, My List, saved games, settings, and more.

Helpful Links

For more support from Sky, please visit this link.

For information about Households, please visit this link.

For information about Extra Members, please visit this link.

For information about Profile Transfers, please visit this link.

For information about Netflix on-the-go, please visit this link.