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Discussion topic: tv buffering

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This message was authored by Gres64 This message was authored by: Gres64

tv buffering

sky keeps buffering

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: tv buffering

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: tv buffering

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gres64. One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the puck and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds  recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

 

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

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