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Discussion topic: technical problem

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This message was authored by: LeaHi

technical problem

Sky stream is saying technical problem. No channel is working
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This message was authored by: MarkGoldsmith

Re: technical problem

Posted by a Superuser, not a Sky employee. Find out more

@LeaHi wrote:
Sky stream is saying technical problem. No channel is working

Hi @LeaHi have you tried rebooting the puck as this is typically the first thing to try when its not working as expected?

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Sky Stream, Sky Glass Air and Sky Broadband customer

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