sky streaming puck intermittent

[Jacko13]

Hi I'm having trouble turning my sky puck on it takes a age to react and sometimes the light just flashes on and off , when its on and you go to netflix or prime you get a blank screen as its not connected at all , I have to turn it off and reset it so that it works . Realy think that something is wrong with it and would like to change for a new one . Can some one help.

Jack

[lettice]

Have a read of this Sky help article, namely performing the recovery procedure in step 4;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...