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Discussion topic: seting up
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This message was authored by: jimmyb3
Message posted on 10 Apr 2026 05:22 PM
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seting up
i keep getting the message when setting up my sky stream puck, it says sorry there is a techmical issue we are working hard to resolve it please try again later. I have unplugged the puck turned my broadband off and on but still get the same message
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This message was authored by: Fothergill1
Posted by a Superuser, not a Sky employee.
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Message posted on 10 Apr 2026 10:49 PM
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Re: seting up
Hi @jimmyb3 I would try the recovery process as outlined in step 4 of the help article below. Ignore the heading of the article as I appreciate this is not your issue but the recovery process is the same.
https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck
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If my post (or any other) has solved your issue please mark as an "Answer" as it helps others identify the solution
If my post (or any other) has solved your issue please mark as an "Answer" as it helps others identify the solution
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