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Discussion topic: seting up
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This message was authored by: jimmyb3
Message posted on 10 Apr 2026 05:22 PM
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seting up
i keep getting the message when setting up my sky stream puck, it says sorry there is a techmical issue we are working hard to resolve it please try again later. I have unplugged the puck turned my broadband off and on but still get the same message
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This message was authored by: Fothergill1
Posted by a Superuser, not a Sky employee.
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Message posted on 10 Apr 2026 10:49 PM
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Re: seting up
Hi @jimmyb3 I would try the recovery process as outlined in step 4 of the help article below. Ignore the heading of the article as I appreciate this is not your issue but the recovery process is the same.
https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck
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If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
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