paramount +

[geoff+144]

i watch paramount + through sky cinema subscription

for some reason the app stopped working early last night

all i now get is 4 "enter papramount + " screens on rotation as the command is not responding

have followed all the steps on the bot help page but no change

my subscription with sky cinema has NOT ceased

[Gincap]

I had the same, something must have gone wrong at Sky so I switched to my Apple TV with no issue. 

[lettice]

There was an update to the Paramount+ app yesterday and it showed an update button upfront, in starting the app.

A number of Smart TV and similar devices, like Roku have also had the same update.

Try doing a restart of your Sky Stream puck;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

After that launch the app from the Sky Stream apps rail, rather than a programme from your playlist.

[geoff+144]

thanks for the responce

i have been trying the path you suggest all day with npo luck i'm afraid

the second puck in the house has updated with no problem and Paramount plus can be viewed via both app bar and programme.

i am wondering if there is a technical fault with the main puck as all im getting on constant loop are the four loggin screens

can someone from sky tecnical team contact me ?

[lettice]

@geoff+144 

Try doing an app refresh from the Puck settings.

Note: An apps refresh can take up to 24 hours to fully complete.

[geoff+144]

did the app refresh first thing this morning and still nothing so not looking good

i accept it can take 24hrs but my concerns are

 why did this puck not update when the other needed no resetting at all 

and

if this problem persists tomorrow what is the next step? it is almost impossible to speak to a human at sky to get advice.

i am paying for a service that i cant access.

[Gincap]

Just to add, I have the exact issue but with my Glass Gen2. Went to watch Revenge Club early yesterday evening and nothing would load, I did start a thread but no response!

Today as you have done rebooted, refresh etc etc but no luck. I have Apple TV and no issues so using that. 

The issue must be between Sky and Paramount. 

[geoff+144]

As you didnt get any response it doesnt bode well for me tomorrow should the app refresh not work.🙄

[Gincap]

😂maybe it just wasn't picked up on or I speak as it is and can be negative to Sky as I see it, my opinions don't always bode well at certain levels so......

Any how Paramount is still not playing ball for me either so fundamentally a glitch at Sky which I am sure will receive attention in due course but it can be a waiting game sadly. 

If it isn't working tomorrow then get on the phone to Sky or maybe a superuser will escalate this to open a chat for you 🤔

 

Paramount+ on Glass 👍🏻

[Dazzasky]

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@Gincap wrote:

😂maybe it just wasn't picked up on or I speak as it is and can be negative to Sky as I see it, my opinions don't always bode well at certain levels so......

Any how Paramount is still not playing ball for me either so fundamentally a glitch at Sky which I am sure will receive attention in due course but it can be a waiting game sadly. 

If it isn't working tomorrow then get on the phone to Sky or maybe a superuser will escalate this to open a chat for you 🤔

 

Paramount+ on Glass 👍🏻

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We can no longer escalate for chats. That feature went months ago. 

[Gincap]

---

We can no longer escalate for chats. That feature went months ago. 

---

Ah right, make a cuppa put 2 hours aside and phone call it is.  

[Gincap]

Update @geoff+144 

I called Sky tonight, was told to refresh apps I said did that yesterday and can't see another 24 hours will help. Tech guy said huh takes about 15 mins to refresh and clear cookies. We went through the process was told once the refreshing texts comes up leave the TV alone and wait, once the refresh is complete the TV or puck will return to the home screen which it did in about 10 minutes. 

And...... Paramount+ did not load 🙄

Tech said to unplug router overnight and try tomorrow 🤔

Don't you just love Sky support always your router despite everything else working perfectly. 

[geoff+144]

So in light of the last post I decided to bite the bullet and do a factory reset on the puck last night.

I can now move past the 4  get Paramount/sign in screens on rotation and I am directed to a choice of subscriptions screen. The beauty of this is that although the screen advises me that I already have a subscription via sky cinema I cannot move past the options.

I have also tried to sign into paramount using my sky log in but am advised that my details aren't recognized.

All off this is going on while the second puck in the house is receiving and showing Paramount plus with NO problem.

Guess my morning is going to be spent on the phone repeating all this numerous times to different people in different Sky departments.

Watch this space 

[lettice]

@geoff+144 

We have been advised to not mention a factory reset for customers to do as any kind of resolution on here.

Its only been advised to do a factory reset unless the customer have been asked by Sky and are on a call or chat with Sky whilst doing so.

It can for some customers cause some account issues, which Sky then have to sort out separately.

You are at liberty though to do it

Think, as you have surmised, it's a call to Sky to resolve your issue.

Not sure what else we can offer, apart from our usual advice that often helps customers resolve app glitches.

Hope Sky can help you resolve?