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Discussion topic: I've refused delivery but they are still charging me

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Avatar for powerrangers
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This message was authored by: powerrangers

Message posted on ‎07 Sep 2026 07:27 PM - last edited: ‎10 Sep 2026 09:23 AM by Community Manager

I've refused delivery but they are still charging me

iiwould like to know I did not want streaming but sky give me it ,then said to cancel refuse delivery which I did ,now sky has set up another direct debit ,will they ignore it

 

Community Manager note: subject of thread updated to better reflect the conversation

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎07 Sep 2026 08:38 PM

Re: mrsmrs july,mccarrick

Posted by a Superuser, not a Sky employee. Find out more

Hi @powerrangers 

 

No one here can tell you as this is a customer helps customer community. But no you are liable for the contract you agreed with sky. I would recommend calling them, advising delivery was refused and you wish to cancel.

 

You can also make a complaint if you were miss sold.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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