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Discussion topic: disconnect a stream puck from account

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This message was authored by: KJC4

Message posted on ‎26 Aug 2026 11:26 AM

disconnect a stream puck from account

Need to block a puck on account due to misuse, - 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎26 Aug 2026 11:30 AM

Re: disconnect a stream puck from account

Posted by a Superuser, not a Sky employee. Find out more

@KJC4  You can't block a puck per se, you could just simply remove it from the room in question if you think it's being misused. although it's not clear how that is being acheived.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎26 Aug 2026 02:09 PM

Re: disconnect a stream puck from account

Posted by a Superuser, not a Sky employee. Find out more

Hi @KJC4 

 

You will need to speak to sky: 

 

"Remove a device

Want to remove a Streaming TV device from your account? You'll need to get in touch with us to do this.

 

Important: Before you remove a device, make sure you complete a Factory Reset to remove your personal data from the device, if possible"

 

https://www.sky.com/help/articles/your-devices-sky-glass

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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