Yes another Sky Stream issue - audio dropouts

[gmhaggis]

I have recently been having an issue of audio dropping out during content (ie. not when switching to/from adverts, switching channel...).  Sometimes it comes back on its own after about 5 - 10 seconds or so,  other times I need to actively do something to restore the sound. This happens in both the live TV channels and when using apps. One of these actions usually fixes it, but often need to try several  - swtch channel, leave and then return to app, go to settings and switch video 2160 -> 1080 -> cancel.  Sometimes only a full restart/power cycle fixes it.  Any ideas?

• puck is connected to router using wired ethernet
• puck wifi option is OFF
• Netflix speed test shows 85-90Mbps
• broadband provder is Sky (on 900Mbps)
• System info:  Sky OS: 1.3,  Build  version: QSE038.010.00P,  UI version: 3.235.0,  Platform version: 8.2p12s1, HW model: IP061-ef.

[Coley-W95]

Hi @gmhaggis. Sorry to see that you've been getting audio drop outs on your Sky Stream puck. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[gmhaggis]

Sorry, I missed your rersponse, could you please try again

Thanks.

[arcadeavenger]

Hi @gmhaggis, I can send you another invite 😊  Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.