So starts with a mistake on my end - When linking Sky to my Netflix I have made a typo on my email (missed an l) and it created a new Netflix account billed via Sky. When I noticed the error I initially contacted Netflix who intimated it was a Sky issue to fix.
Now I don't have access to the email address used to link the account (it's 1 letter short of my genuine email) so cant do any account admin on the actual (wrong) NF account, and after now 5 hours on calls and chats over 11 days, Sky still are unable to do anything about this.
I'm really frustrated with customer support, the logs are all part of one long conversation now but I'm continually transferred between deparrtments, who thean all ask what the issue is, before at the end of 5 hours of chats etc, a rep sets up another new Netflix account (this time linked to the email I use for sky) which again isn't my Netflix account.
Is it truely that difficult to just unassign sky billing from a netflix account ? Are CS genuinely this bad (last message exchange went " I need to transfer you to technical as I have cancelled your account" to which I said " dont think you have, it's still on MySky" to get a reply " to clarify, I have not cancelled your account, I will transfer you to technical")
Anyway, any tips ?
