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Discussion topic: WiFi signal weak

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Avatar for Sam60
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This message was authored by: Sam60

Message posted on ‎02 Dec 2025 07:25 PM

WiFi signal weak

I had sky installed in my home to avoid being disappointed when I try to watch something upstairs in the bedroom due to poor signal, since installation everything has been working well until the last week, signal is poor on the WiFi so nothing can be watched upstairs and I am becoming more agitated by the day and thinking of going to another provider to be honest, can you help to prevent this?
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎02 Dec 2025 09:17 PM - last edited: ‎02 Dec 2025 09:18 PM

Re: WiFi signal weak

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sam60 

 

We are fellow customers so cannot help directly, only offer advice. Could you use home plugs or ethernet cable? And turn WiFi off on the offending puck? Or you can call sky on 150 and see if they can supply you with a WiFi extender to boost the signal in the affected area.

 

I am assuming that Sky is your ISP...

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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