WiFi issues

[Boyd1]

Hi,

I've tried turning puck off and router off and back on again as the instructions suggest, I've  pressed update and reset but for some reason my WiFi has stated cutting out regularly and I sometimes get waiting for screen to load, some times a blue screen, others no internet connection, and sometimes the Home Screen only partially loaded. It's got worse since Wednesday this week and is now becoming a real issue for us. We can see WiFi works as our phones also work on it so not sure what else to try. Any help would be appreciated.

many thanks

paul

[Jason-]

Good Morning @Boyd1, 

Thanks for taking the time to join our Community and make your first post. We're sorry to see you're having problems with your Sky Broadband connection which is causing problems with your other devices. I'll send you an invite to a private chat shortly and we can look into this for you. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-