2

This discussion topic has been answered Discussion topic: Why has Sky cancelled my stream

Reply
Avatar for Shaun1307
Level 0 icon
What's this?
This message was authored by: Shaun1307

Message posted on ‎20 Jan 2026 06:59 AM

Why has Sky cancelled my stream

Last night I turned on my sky and got a frozen screen saying would I like to turn on voice control. After trying the reset it was still showing the same thing so I left it and went to bed

 

i woke up this morning to an email saying my TV package has been cancelled from today. I have not asked for this to happen I have also not received any other communication. 

can anyone help me please. 

Report post
Post 1 of 3
401 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎20 Jan 2026 07:33 AM

Re: Why has Sky cancelled my stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Shaun1307 

 

We are fellow customers on the community. You will need to contact sky by dialling 150 from a sky mobile or landline or using the number listed here: https://www.sky.com/help/articles/viewing-help

 

Does MySky show your services as cancelled? 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Report post
Post 3 of 3
381 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for oj01
Level 14 icon
What's this?
Superuser
This message was authored by: oj01

Message posted on ‎20 Jan 2026 07:32 AM

Re: Why has Sky cancelled my stream

Posted by a Superuser, not a Sky employee. Find out more
@Shaun1307 wrote:

Last night I turned on my sky and got a frozen screen saying would I like to turn on voice control. After trying the reset it was still showing the same thing so I left it and went to bed

 

i woke up this morning to an email saying my TV package has been cancelled from today. I have not asked for this to happen I have also not received any other communication. 

can anyone help me please. 

Nobody here can see the status of your account. You will need to give Sky a call.


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
Report post
Post 2 of 3
383 Views
0 Likes
Reply
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎20 Jan 2026 07:33 AM

Re: Why has Sky cancelled my stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Shaun1307 

 

We are fellow customers on the community. You will need to contact sky by dialling 150 from a sky mobile or landline or using the number listed here: https://www.sky.com/help/articles/viewing-help

 

Does MySky show your services as cancelled? 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 3 of 3
382 Views
0 Likes
Reply

Did this answer not help you?
Reply