Discussion topic: Whole home connection

This message was authored by: newdawn · ‎09 Dec 2025

No longer need whole home. How do I cancel it,?

This message was authored by: GD1 · ‎09 Dec 2025

@newdawn You should be ablke to remove elements of your TV packs by logging into your Sky account https://www.sky.com/mysky/tv/home-setup

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: lettice · ‎09 Dec 2025

You can do it in your MySky app, under Your products.

If you have a few pucks or Sky Glass TVs and you now only require only one of those devices, make sure the single device you need is set as your Primary device.

You will need to return any unwanted pucks that you ordered after 23rd February 2023, as they are Sky owned.

You can check and change the Primary device status in your MySky app also.

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Sky Stream with two pucks (former Sky Q and Sky+ customer).
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Discussion topic: Whole home connection

Whole home connection

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