Discussion topic: Whole Home

This message was authored by: Kal77 · ‎30 Jul 2025

Cannot access TV as asking me to subcribe to Whole Home. I've just cancelled it and cannot access anything

This message was authored by: MarkGoldsmith · ‎30 Jul 2025

@Kal77 wrote:
Cannot access TV as asking me to subcribe to Whole Home. I've just cancelled it and cannot access anything

That would likely happen if the puck you are trying to watch on isn't your primary device.

Did you have multiple pucks or a Glass TV and a puck?

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Jporch316 · ‎31 Jul 2025

@Kal77 wrote:
Cannot access TV as asking me to subcribe to Whole Home. I've just cancelled it and cannot access anything

You can check and alter your primary devices on the MySky app

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

All Replies