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Discussion topic: Whole Home Query

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This message was authored by: JHW45

Message posted on ‎29 Jul 2026 11:04 AM

Whole Home Query

I have just come back to Sky TV wasn't a customer for about 15 months but still had a Glass TV which I have just used as a normal tv in this period. I have just signed up to the ultimate tv and broadband package with one of the additional extras being the whole home option. I was under the impression that I would receive a 1 stream puck + reinstate my Glass TV but I have not received anything from Sky has any one had a similar experience. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎29 Jul 2026 11:33 AM

Re: Whole Home Query

Posted by a Superuser, not a Sky employee. Find out more

@JHW45  Did you order anm additional puck at the same time, adding Whole Home does not automatically add a puck.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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