We haven't moved in yet!!!

[MISTERMR1]

On Wednesday 26th August I went into Currys, in Apsley, Hemel Hempstead.

I signed up for a SKY TV Ultimate package with SKY Sports as the location where we are moving to is not covered by our current provider.

I booked a provisional installation on 21st September at what will be our new address (move date ???18 Sep 26), [removed]

I have since had two messages from Royal Mail stating that they have failed to deliver what I assume is the hardware for the SKY TV installation.

Royal Mail cannot deliver to the above address BECAUSE we have not moved there yet!!! The Tracking Number for the parcel is [removed]

I would be grateful if SKY could re-direct the parcel to my current address of [removed].

I have tried to redirect the parcel myself but I do not have all of the required information to allow me to complete that.

Please advise me on the course of action that you take.

Yours

Martin Redman

Moderator Actions: Removed personal details

[Daniel0210]

@MISTERMR1 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Your post has been temporarily removed as you've included personal information (tracking number and home address). It will return after moderation.

[MarkGoldsmith]

@MISTERMR1 Sky dispatches to the address where the service is being setup/registered to, because the service can only be used at the registered address.

[Angel_Aka]

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@MISTERMR1 wrote:

On Wednesday 26th August I went into Currys, in Apsley, Hemel Hempstead.

I signed up for a SKY TV Ultimate package with SKY Sports as the location where we are moving to is not covered by our current provider.

I booked a provisional installation on 21st September at what will be our new address (move date ???18 Sep 26), [removed]

I have since had two messages from Royal Mail stating that they have failed to deliver what I assume is the hardware for the SKY TV installation.

Royal Mail cannot deliver to the above address BECAUSE we have not moved there yet!!! The Tracking Number for the parcel is [removed]

I would be grateful if SKY could re-direct the parcel to my current address of [removed].

I have tried to redirect the parcel myself but I do not have all of the required information to allow me to complete that.

Please advise me on the course of action that you take.

Yours

Martin Redman

Moderator Actions: Removed personal details

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There is no installation for Sky Stream. It's entirely self-setup. You order it, Sky send you a Stream puck, you connect it to your TV & broadband and you use the service. 

Ordering from third party seller such as Currys where they are unlikely to know the full t's and c's of Sky's service isn't a good idea. I once worked for Currys and would never advise anyone to purchase anything from them.