WI-FI Connection problems

[antonypg]

Not sure if any of this will help others but I went over to Sky Stream a few weeks back. I bought 4 pucks, connected one to my main TV (connected via Ethernet) and the other three running on WI-FI.

Literally every day one or two of the pucks would switch on and complain about no network connection, it was getting really annoying. It was solved by unplugging the puck at the wall and restarting. I had set the pucks not to sleep overnight, asnd to maintain there connections, but no luck. Even on Ethernet, same problems.

The puck upstaits on WI-FI would have random streaming problems, it would sometimes connect to the furthest away Deco at 5GHz and struggle.

My Virgin Media router was set to modem only mode, my Deco XE75 system was acting as a router.

Anyway last week I did the following:

1) Reset the Virgin Media router to factory defaults.

2) Set the Deco to access point mode.

3) Steered each puck to its nearest Deco unit using the Deco app.

4) Set all pucks to connect at only 2.4GHz.

5) Added reserved IP addresses on the Virgin Media router for all of the pucks and the Decos.

This means that all pucks stay connected, on their same IP addresses, same frequency and connected to the nearest Deco.

So far no more problems.

[Chrisee]

@antonypg while your steps can help,there a couple of extra steps that should further stabilise the ,pucks  conection. First in the Pucks Settings/ Start up & Standby meniu set the unit to stay networked in standby and for the puck connected by ethernet turn the WiFi off in the Settings/Network/Advanced menu.

There should no need to not use the 5GHz band. I have a similar setup to you where a Deco system running in Access Point mode connects my 3 pucks and Glass TV with both bands. 

[antonypg]

Thanks for the advice. I have set the pucks to not sleep and keep the network going, and so far they have always stayed connected, I regularly check in the Deco app and they always appear online.

The puck in the main bedroom was awful when connected at 5GHz, but I think it had chosen a Deco that was too far away. I have now steared it to only connect to the nearest Deco, although that is on the floor below. I guess the pucks really don't understand roaming, I was hoping they would connect to the best Deco unit available.

If everything keeps working well then perhaps next week I will set one of the pucks to allow 5GHz then see if any problems start to come back.

The puck connected to Ethernet still has the WI-FI on, but it never appears to try using it. Only the Ethernet port MAC address appears on the network.

Glad I got it all working, but a bit annoyed that it took so much work. All of my other devices, Apple TVs, smart hubs, printers etc,, over 40 devices, never have a single problem connecting to my network using either Ethernet or WI-FI.