WGT8 error code technical error?

[James3200]

So we got sky stream about a week ago and are still waiting for the broadband to be installed, and therefore i'm streaming sky over virgin media at the  moment. 

whenever I try to use the red button to choose which courts to watch for tennis  i just get wgt8 errors  i alredy refreshed/ updated the apps and reset the box. I did think it could  be just we're not fully connected yet but when I rang sky today they sent another remote which i can't see doing anything?

has anybody experienced anything simlar?

Thanks

[Fothergill1]

@James3200 I have personally never had this error message which has been seen on Sky Q setups as well.  Have a look at THIS link to a similar thread on the Sky Q forum to see if it helps.

If you would like me to escalate your issue to the community messaging team for an online chat (as happened in the thread above) post back here and it can be escalated for you.