3

This discussion topic has been answered Discussion topic: WATCHING SKY ONE ON SKY PUK

Reply
This message was authored by: BxW

WATCHING SKY ONE ON SKY PUK

Trying to watch something that I can watch on the SKY GLASS (the new TED series), in a different room on sky puck, but it won't let me. "Can't play on this device"


Best Answers
Avatar for BxW
Level 1 icon
Topic Author
This message was authored by: BxW Answer

Re: WATCHING SKY ONE ON SKY PUK

It was the format that was the problem! Thank you for your help!

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: GD1

Re: WATCHING SKY ONE ON SKY PUK

Posted by a Superuser, not a Sky employee. Find out more

@BxW  Did you obtain the PUCK through Sky?  Do you have the Whole Home subscription?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: MarkGoldsmith

Re: WATCHING SKY ONE ON SKY PUK

Posted by a Superuser, not a Sky employee. Find out more

@BxW wrote:

Trying to watch something that I can watch on the SKY GLASS (the new TED series), in a different room on sky puck, but it won't let me. "Can't play on this device"


Worth checking if you are trying to watch UHD or HD version.

 

If you watched the UHD version on your Sky Glass, it will likely be defaulting to the UHD version on your puck so you will need to make sure that the TV the puck is connected to supports UHD and that the settings on your puck are set correctly to play the UHD version

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Avatar for BxW
Level 1 icon
Topic Author
This message was authored by: BxW Answer

Re: WATCHING SKY ONE ON SKY PUK

It was the format that was the problem! Thank you for your help!

Did this answer not help you?

Reply