This discussion topic has been answered Discussion topic: WATCHING SKY ONE ON SKY PUK
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Message posted on 10 Mar 2026 12:21 AM
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Trying to watch something that I can watch on the SKY GLASS (the new TED series), in a different room on sky puck, but it won't let me. "Can't play on this device"
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Message posted on 16 Mar 2026 11:02 AM
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It was the format that was the problem! Thank you for your help!
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Message posted on 10 Mar 2026 12:42 AM
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Re: WATCHING SKY ONE ON SKY PUK
@BxW Did you obtain the PUCK through Sky? Do you have the Whole Home subscription?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 10 Mar 2026 09:54 AM
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Re: WATCHING SKY ONE ON SKY PUK
@BxW wrote:Trying to watch something that I can watch on the SKY GLASS (the new TED series), in a different room on sky puck, but it won't let me. "Can't play on this device"
Worth checking if you are trying to watch UHD or HD version.
If you watched the UHD version on your Sky Glass, it will likely be defaulting to the UHD version on your puck so you will need to make sure that the TV the puck is connected to supports UHD and that the settings on your puck are set correctly to play the UHD version
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Message posted on 16 Mar 2026 11:02 AM
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It was the format that was the problem! Thank you for your help!
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