Voice guidance speech rate on sky stream

[elliot2012]

Hi I was just wondering if anyone else using voice guidance on sky stream is unable to change the speech rate. There are five different speech rate options but voice guidance speech rate stays the same for me whether i select the slowest or fastest speed option. Anyone else encountered this issue?

[lettice]

When you change the voice guidance speed in settings, try the following setting restart after mak8ngbthe change and see if that helps resolve it.

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[elliot2012]

hi thanks for getting back to me I did try this yesterday but still facing the same issue. I spoke to Sky's accessibility team but unfortunately the person I spoke to was not familiar with voice guidance.

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Thanks for escalating. We've sent an invite to @elliot2012.