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Discussion topic: Unsuccessful Puck set up

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Avatar for Aliasronomy21
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This message was authored by: Aliasronomy21

Message posted on ‎20 Nov 2025 11:20 AM

Unsuccessful Puck set up

I have plugged and followed the instructions for set up of my new Puck. I get the sky logo the just lines across the TV screen
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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎20 Nov 2025 01:16 PM

Re: Unsuccessful Puck set up

Posted by a Superuser, not a Sky employee. Find out more

Try removing the Sky Stream Puck plug from the wall socket and plug back in again.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎20 Nov 2025 01:18 PM

Re: Unsuccessful Puck set up

Posted by a Superuser, not a Sky employee. Find out more

If that does not help, more to try here;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-glass-sk...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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