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Discussion topic: Unable to set up

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This message was authored by: Jude19671

Message posted on ‎10 Jun 2025 09:33 AM

Unable to set up

I received my sky equipment yesterday but can not get it to work

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎10 Jun 2025 09:49 AM

Re: Unable to set up

Posted by a Superuser, not a Sky employee. Find out more
Which Sky System do you have?

• Sky Q (Satellite box)
• Sky Stream (Internet box)
• Sky Glass (Internet TV)
I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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This message was authored by: Daniel0210

Message posted on ‎10 Jun 2025 10:10 AM

Re: Unable to set up

Posted by a Superuser, not a Sky employee. Find out more

@Jude19671 

It definitely wasn't Sky+ (the board on which you've posted) as that platform is no longer supported by Sky or offered to new customers.

 

So if you answer the question asked above by @Annie+UK we can move your post to the correct board for help. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Jude19671

Message posted on ‎10 Jun 2025 05:38 PM

Re: Unable to set up

The lady on the phone was lovely, patient and so helpful 

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This message was authored by: Daniel0210

Message posted on ‎10 Jun 2025 05:40 PM

Re: Unable to set up

Posted by a Superuser, not a Sky employee. Find out more

@Jude19671 

So the TV platform is…?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: GD1

Message posted on ‎10 Jun 2025 05:41 PM

Re: Unable to set up

Posted by a Superuser, not a Sky employee. Find out more

@Jude19671  But which TV Box did you receive as it won't be Sky+ (where you have posted) as that is not a supported service.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jude19671

Message posted on ‎10 Jun 2025 05:41 PM

Re: Unable to set up

Not sure 

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This message was authored by: Jude19671

Message posted on ‎10 Jun 2025 05:42 PM

Re: Unable to set up

Sky stream 

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This message was authored by: Daniel0210

Message posted on ‎10 Jun 2025 05:43 PM - last edited: ‎10 Jun 2025 05:44 PM

Re: Unable to set up

Posted by a Superuser, not a Sky employee. Find out more
@Jude19671 wrote:

Not sure 

@Jude19671 

Do you have a Glass TV?

Is your TV service linked to a satellite dish?

Do you have a puck? 

edit: moved to Stream board. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Dazzasky

Message posted on ‎12 Jun 2025 09:18 AM

Re: Unable to set up

Posted by a Superuser, not a Sky employee. Find out more
@Jude19671 wrote:

Not sure 

Unreal. Words fail me. 

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