Unable to link account and no active order

[kaznew1980]

I returned to Sky Stream on Friday and my puck was delivered yesterday. I've tried the service twice in the past but ended up cancelling due to the usual frustrations with the pucks. But I'm hoping for third time lucky......

Unfortunately I can't link the puck to my account when I scan the QR code and enter the number shown on screen.

Also when I go on the 'My Orders' section of the My Sky app there is a message saying "You don't have any active orders" It's been like this since placing the order on Friday. It's as though the order was never placed although I did receive the usual emails.

[ItWasAllMichele]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141