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Discussion topic: Unable to complete Sky Stream set-up.

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Avatar for RayH1
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This message was authored by: RayH1

Message posted on ‎21 Aug 2026 09:25 PM

Unable to complete Sky Stream set-up.

I'm a returning custom to Sky. I started the set-up process, but my DTV will not progress further than the "Sky Stream" on the DTV.

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎21 Aug 2026 09:42 PM

Re: Unable to complete Sky Stream set-up.

Posted by a Superuser, not a Sky employee. Find out more

@RayH1  You don't need DTV to set up Sky Stream, you need to ensure your TV is selecting the correct HDMI input to allow you to set up the Stream Puck

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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