Unable to activate paramount + linked with SKY Cinema

[Gate]

I opted for SKY cinema included in the bundle is paramount plus and discovery Chanel.

i am unable to activate both paramount & discovery. I have contactacted Sky, paramount + several times.

Sky try everything but still doesn't work. each person says they will ring back - not one person has returned the call. They don't know what to do.
Anyone else had this problem

[mikealanr]

Hi @Gate 

To confirm have you set up a subscription as per the information here: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

What exactly is the issue? If you describe your problem in more detail the community will do it's best to assist or we can escalate your post to Sky.

MikeAlanR

[Gate]

I receive this message

we'll be back soon

something went wrong but we're working on this .Please try again later

MYSKY-1008

i have gone through various things with different sky help people 

including a factory set of my puck.

nothing has worked. After been assured they would call back not one person has called back.

the same message comes for discovery +

also downloaded Firefox instead of safari . The same thing happens.